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Abstract
The study surveyed small to medium size agencies, ranging from 700 to 17,000 trips per month. The results clearly indicated that all of the agencies in this range benefited from low cost computer software for the purposes of making trip reservations, scheduling trips, dispatching trips, record keeping and reporting. Low cost software included in this survey ranges from about $5,000 to $15,000, depending on the number of work stations, complexity of customizing the database to the community, and amount of training.
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