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Title:Utah Department of Transportation Traffic Operation Center Operator Training
Authors:Peter T. Martin, Jeremy Gilbert, and Benjamin Shepherd
University:University of Utah
Publication Date:Nov 2010
Report #:MPC-10-229A
Project #:MPC-288
TRID #:01325001
Keywords:curricula, education and training, education and training methods, highway operations, incident management, operators (persons), traffic control centers, traffic surveillance
Type:Research Report – MPC Publications



This paper is a summary of work performed by the Utah Traffic Lab (UTL) to develop training programs for the Utah Department of Transportation (UDOT) Traffic Operations Center (TOC) operators at both the basic and advanced levels. The basic training is designed to train operators in the basic knowledge, skills, and ability to work as traffic operators. The UTL found that understanding the local and regional transportation network was the single most important factor in efficient incident management. The advanced training program is designed to develop the knowledge, skills, and ability of traffic operators to identify and solve advanced traffic management and operation problems encountered at the TOC. It supports incident management instruction at the highest level and utilizes the advantages of traffic operators who work 24/7 and continually monitor the traffic network through closed circuit television. The report explains who is qualified to receive the advanced training program.

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How to Cite

Martin, Peter T., Jeremy Gilbert, and Benjamin Shepherd. Utah Department of Transportation Traffic Operation Center Operator Training, MPC-10-229A. North Dakota State University - Upper Great Plains Transportation Institute, Fargo: Mountain-Plains Consortium, 2010.

NDSU Dept 2880P.O. Box 6050Fargo, ND 58108-6050