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Research Reports
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Title:North Dakota Elevator Industry and Rail Carriers' Customer Service
Authors:Kimberly Vachal
University:North Dakota State University
Publication Date:Dec 1995
Report #:MPC-95-51
Project #:MPC-075
TRID #:00724587
Keywords:competition, customer service, elevators, grain elevators, marketing, railroads, railroad transportation
Type:Research Report – MPC Publications


The purpose of this study is to encourage competition among rail carriers by facilitating communications between North Dakota elevators and their rail carriers regarding customer service issues. By conveying marketing and customer service information for the four railroads, the competition for business originating from North Dakota elevators may be enhanced. Two primary sources of data for this study are (1) the North Dakota Public Service Commission grain movement database and (2) a 1995 survey of North Dakota elevator managers.

NDSU Dept 2880P.O. Box 6050Fargo, ND 58108-6050