Research Reports |
Title: | Food Industry Customer Service Survey: Survey Procedures |
Authors: | Brad Monson |
Publication Date: | Nov 1994 |
Report #: | SP-124 |
TRID #: | 01848397 |
Keywords: | customer satisfaction, delivery service, food, surveys |
Type: | Research Report – Staff Papers |
The objectives of the survey were two-fold: 1) assess customer requirements and expectations in the food service industry, and 2) determine customer satisfaction regarding Food Services of America.