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This paper examines the results of a 1990 study conducted to determine what contributes and detracts from job satisfaction for drivers as a means of addressing the driver turnover/retention issue. A total of 3,910 drivers responded to a 20-page, 68-question survey resulting in a 34 percent response rate....

NDSU Dept 2880P.O. Box 6050Fargo, ND 58108-6050