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For the purpose of this paper, the definition of traffic incident is "any non-recurring event that causes a reduction of roadway capacity or an abnormal increase in demand." This definition will provide the necessary broadness for types of traffic incidents that are going to be addressed here and for...

This report is a summary of work performed by the Utah Traffic Lab (UTL) to develop training programs for Utah Department of Transportation (UDOT) Traffic Operations Center (TOC) operators. The report includes training materials that are already in service and those additionally developed, at both basic...