Appendix B. System-Wide Bus Service Improvement Comments

• #11 should turn around at 32nd and 8th St and McKinley Elementary School. No 15 minutes between routes. Less transfers, more buses.
• 24 hour bus service, and Sunday service.
• 25 bus run later.
• A route from NDSU to West Acres would be nice.
• A special route developed for night/Sunday service. Larger buses for 15 & 16. Eliminate 13B and college buses. Colleges need to pay full price like rest of us. GTC open longer at night. Get rid of Laidlaw. Our bus driver need 40 hours a week, better Access to Main Ave. Sunday routes.
• Add a route to do down Main Ave. West. Shuttle bus needs to run every 1/2 hour during Holiday season.
• Add bus line to industrial areas.
• Add more routes and extended hours
• Add more routes from University Ave. to North Fargo.
• Add Sunday routes, and run until 11pm instead of 10pm.
• Add Sundays for major routes (13, 11, 15, etc.)
• Additional routes to Industrial Park in Fargo.
• After living in L.A., CA, I'm grateful for a bus system that works.
• All are smelly.
• All buses need to kneel for passengers. Most Moorhead bus drivers will not do this. Also not all drivers will lower buses at GTC.
• All buses should go more. Need wait 1/2 hour for next bus takes all day. That means I don't have much time when I do get where I'm going.
• All routes run 15 minutes.
• At night, wish drivers could let us in building between buses to stay warm.
• Bar time buses 12 - 3 a.m.
• Be on time.
• Before Christmas, have a direct bus between GTC and West Acres, no stops.
• Being on time.
• Bench at corner of 32nd and 3rd street N. Outside of GTC, sidewalk area needs cleaning
• Better info/maps in shelters, i.e. which route stops at the shelter, "you are here" marker on map, etc.
• Better routes and times in Moorhead.
• Better/closer connections.
• Bike racks year round. Run later at night.
• Bus drivers are good at giving route info. Buses need to go to Kohls, Gordmans, etc. I like when driver waits until I sit down to go.
• Bus on Sundays.
• Bus routes need to start 2 hours earlier or run 24 hours. I have to be to work by 6am most days of the week, and my husband works nights so it would be nice if he could ride the bus too.
• Bus to 45th Street, and night bus downtown.
• Bus to run on a route through the Industrial Park.
• Bus to the industrial park.
• buses go from the school and the school needs help!
• Buses need to be cleaned inside. MAT buses smell bad. Use sanitizers, detergents, deodorant. Treat these
• wonderful buses like your car.
• Buses need to run on Sundays.
• Buses on time so people don't miss the bus at GTC. Need a bigger bus on Route 14 and 18, there are problems on small buses.
• Buses should leave the GTC at the same time. Like #16, we have to wait 20 minutes for it.
• Buses should run later on all routes.
• Buses stop more frequently at downtown NDSU.
• Buses that are more reliable.
• Certain routes should serve more areas, need more shelters on most routes.
• Change the insulting "Thank You" and "Invalid" to something else.
• Clean up the boarding area of GTC! The spills around the trash cans are disgusting.
• Clearer Windows, not seeing out clearly causes motion sickness.
• Come more often and make room for more passengers.
• Do not block windows with advertising. Keep windows clear and clean for passengers, advertise on body only.
• Do the same for the entire system. Also have the buses run until midnight.
• Don't cut routes. When you do cut routes, don't tell us it's part of some "improvement" or that it's for our "convenience." It creates cynicism especially when you raise rates at the same time.
• Don't use air-conditioning when the outside temp is 60 degrees, it gets cold in the bus.
• Downtown GTC - outside area (concrete area) needs cleaning more often especially in summer.
• Downtown shuttle.
• Earlier start time, run on Sundays for church, be more persistent w/ no vulgar language on buses, no drunks allowed on bus.
• Easier access to S.W. Fargo. West and South of West Acres. Also to Fargo industrial park.
• Eliminate 13B and all college routes, college needs to pay price like everyone else. GTC open later at night.
• Bigger steps on buses.
• Eliminate BB and all college routes. Make collegs pay full price. Sunday service.... Need an industrial route. Outside phone at GTC. No ...? Too much service on Northside, not enough on Southside.
• Need 1/2 hour shopping shuttle.
• Enclose the shelters more to block wind, snow, and rain.
• Encourage friendly drivers who have knowledge of other routes in case someone needs to transfer or find a location. Also to remind drivers to let people take a seat before driving, to lower the step when getting on and off, and to drive at a safe and com
• Enlarge to cover more of Fargo/West Fargo.
• Everything's good.
• Excellent
• Expand service to more of south fargo and 45th street.
• Expand service to South Fargo and 45th St. Businesses.
• Fargo Industrial Park.
• Form more relationships with employers, especially downtown, to promote the bus service.
• Friendly drivers, also passengers.
• Get drunks and other obnoxious people off the bus sooner.
• Get Sunday back on because some of us work on Sundays.
• Go in 15 min. increments not half hour. More shelters - important in winter!
• Go more NW.
• Go to 35th Ave. on S. University.
• Go to places where people work in the Industrial Park, or near there.
• Go to the industrial park so a guy can have a job.
• Good
• Good. Please call 293-3078 Todd
• Greater frequency. Occasionally, the 13A bus does not come at all.
• GTC looks pretty shady, get the passengers in before the drivers step out for a break at GTC because it gets too cold.
• GTC open as long as the buses run. It gets cold and could be potentially dangerous.
• Half hour service on #17
• Handicapped accessible.
• Have a bus from Dilworth.
• Have a bus from Industrial Park and service until 12:15am, and Sunday service.
• Have a bus going from Main Ave. West, and 1st Avenue SW
• Have a route directly to Moorhead from West Acres. Bus stop at US Bank service center.
• Have all day Sunday service.
• Have better shelters. Have buses that travel from GTC to Fargo after 7pm. Should have a Sunday service.
• Have bus 18 run 30 mins on Saturday.
• Have bus drivers look for people at bus stops. Driver failed to stop for me on 11/19/05 at 9:30 a.m. at Univ. & 15th Ave. N.
• Have buses run later into the night.
• have GTC open after 7pm
• Have GTC open later. Have music playing softly, it would make it friendlier or something.
• Have later routes, and weekend routes so I am not stockdriving. Make transfer times for the buses the same so we don't have to wait 30 mins. For the next bus.
• Have later times past midnight, run on Sunday.s
• Have more frequent routes.
• Have more routes running longer into the night, if you did bar closing there would be a lot of business.
• Have more routes.
• Have more shelters. Maybe could have the main GTC open later. Even just one night a week, like Thursdays, since some businesses stay open later and it seems like a lot of people are out. Havesome run on Sunday.
• Have more small comfortable buses.
• Have Sunday services.
• Have the buses come more often.
• Have the GTC open later. Winter is cold waiting outside. It is a 45 min. wait for me, and it isn't safe sitting outside one night, I thought I was going to get raped, I reported.
• Have to wait outside after 9pm, bad news, have GTC stay open later.
• Heat and less jerkiness in transportation.
• Heated shelters
• Heated shelters with closing doors.
• Heated shelters, or more enclosed to keep the snow out.
• Heated shelters.
• Hire someone to clean the shelters.
• I do remember a driver acting put off when another person and I did not signal that we needed the bus. I found this odd because I could not think of another reason why two people would be standing on the corner next to a bus shelter. (It was off 12th St I don't know what a transfer is. I get dropped off at the GTC and make it to the other bus just fine. Why does he ask?
• I hope an easier transfer could be possible on Fargo's South side where 2 nursing homes are located on University. More services could be given in summers. The grounds of the GTC can be kept cleaner. The drivers can pace themselves and not rush so as not
• I never use transfers but I can usually get to where I need to go easily. Time system on Sat and Sun should be the same as weekdays since a lot of people shop on Saturdays.
• I would like a lot bus drivers be friendly which only one was mean.
• I would like to see the bus come down Broadway to at least 3rd Ave. N.
• I would ride more if connections were more user-friendly. I dislike taking the bus from home (North Fargo) to Wal-Mart because it takes so long. Also, it would be nice if there were more routes. I would buy a low-priced family pass if it were available al I'd like to see Sunday service and possible 24 hr service.
• If possible, cover more routes with more buses.
• If there is a special fare or anything changed, that there be notices in all buses.
• I'm also satisfied w/the system wide.
• Implement 1/2 hour schedule on weekend routes to West Fargo and West Acres.
• Increase frequency for some of the Saturday routes.
• Increase the buses.
• Industrial Park rides at the the times the jobs start and end over there.
• Industrial park route, and more West Fargo.
• Invest in a fuel efficient hydrogen fuel cell vehicles, it would save on money and pollution in the long run.
• It works well for me so far. Thanks
• It would be nice if buses ran early on Saturday, and all day on Sunday for those of us who work.
• It would be nice if there were buses that ran past 10 p.m. because I work graveyard and where I go it's usually such a commute. Then again, I don't know if anyone would ride it at those except for me.
• It would be nice to have more buses so some of the waiting time could be shortened.
• It would benefit me and others if routes ran a bit later and especially if they ran on Sundays.
• It's good.
• It's not my fault if the bus is late picking me up, but then I always end up missing my next bus because of it. Have the buses wait a little longer if they know there's a transfer.
• I've ridden buses in other cities and you need to improve your service quite a bit.
• I've ridden the city buses in bigger cities and they have better service with transfers from bus to bus. At grocery stores, your ride to one, do shopping, and if you walk one or two blocks, you can catch another bus which will take you to another store, w Just more shelters.
• Keep bike racks on through the winter months.
• Keep GTC open later in cold winter months.
• Keep the terminal open please during all bus service hours for safety and shelter. I think the printed schedule is not easy to figure out.
• Keep up the good work.
• Keep up with the growth in Fargo/Moorhead
• Late buses are nerve-racking. I wish they ran more often and later. I ride 13, 7, & 8 at night. I also wish there were more buses on weekends. I would use them a lot if they went later. It's a safety thing.
• You don't want to be stranded.
• Later service, till 12am or 1am
• Less time between buses, more Moorhead night service.
• Let the buses run Sundays for those who work in the surrounding areas and for those who go to church or other activities held on sunday.
• Longer bus service to West Fargo, at least till 8pm or 9pm and longer shuttle service to Wal-Mart.
• Longer bus transfers for shopping.
• Longer hours. I had to switch hours when buses don't run later. Also please keep Mhd buses year round.
• Main Ave. access, and Sunday routes.
• Make 1/2 hour service on #14 at night and on Saturdays. Run a Sunday service.
• Make 19 a night bus. There are some who work all day, and need to go to Wal-Mart after work and can't get there b/c of limited service. Bus route at the Industrial Park would be appreciated.
• Make a route that goes through 25th St. to 50th St. down by Discovery Middle School, and Centennial School.
• Make bus shelters with heaters like the ones at NDSU. Make more room and no smoking in shelters.
• Make college students/staff pay full fare. Sunday service. Start earlier in day. 1/2 hour shopping shuttle.
• No ?trolley? Get rid of college buses. No fare raises until college students start paying full fare.
• Make more routes in different locations.
• Make obnoxious riders i.e. Scott Shear keep it down.
• Make route 25 run later in the evening.
• Make sure people aren't left at drop-offs.
• Make sure to stop at the block after the sting is pulled, sometimes, the driver doesn't, and you end up another 10 blocks down the road.
• Make the bus schedule easier to understand so I don't end up transferring when I don't need to.
• Make transfer slips more easily read to speed up time, bus driver shouldn't break so hard.
• Make transfers not just for transfer places, let them be used anywhere.
• Maybe have 2 route 25 so it's not hourly but 1/2 hourly. Also it would be nice if buses (even limitedly) ran Sundays.
• Moorhead bus 1 should not go every other time on Sat. Preferably the times that don't go on that day.
• Moorhead evening routes are an excellent addition. My biggest complaint on the Fargo buses is the cleanliness of the seats. They're cloth, not all riders' bottoms are as clean as they might be. The seats simply need to be shampooed with greater frequency.
• Moorhead night buses aren't as easy to go places. Example they no longer to to the Marriot.
• More access to bigger businesses especially in the winter.
• More benches outside for summer, and shelters for winter.
• More bus availability in South Fargo, the hourly route is not enough. Route 11 should run 6am-10pm
• More bus route signs/stops. Keep up the good work.
• More bus routes in places where you are currently not running (25th St., South Fargo). Extend hours.
• More bus routes.
• More bus shelters on 13th Ave by Windwood Estates where a bus bench is.
• More bus stops.
• more buses
• More buses as well as more routes since Fargo is growing. 15 minutes between buses.
• More buses available at night. Some of the buses seam like they're ready to fall apart, get that fixed.
• More buses going more places, have 2 buses doing all the routes, with one getting to GTC every 15 mins.
• More buses in South Fargo, Sunday Service, more buses on Saturday, more Shelters
• More buses more frequently
• More buses more often! Night routes 24hrs.
• More buses more often. Sunday service.
• More buses, more often to more locations.
• More buses.
• More buses.
• More buses.
• More buses.
• More buses.
• More frequent buses - not having to ever miss a transfer when it's not your fault - otherwise have to wait.
• More frequent buses in more areas, buses could be smaller if so.
• More frequent buses.
• More frequent routes.
• More frequent services, especially Saturdays.
• More frequent stops, more routes.
• More frequent stops.
• More frequent.
• More money is needed to go to public transportation.
• More Moorhead night buses.
• More night Moorhead buses.
• More night service in Moorhead.
• More night services in Moorhead.
• More rides.
• More room for passengers.
• More room on the buses.
• more routes
• More routes going to West Fargo and Further South Fargo.
• More routes in industrial area's and elsewhere that there are no routes.
• More routes more often.
• More routes running every 15-20 mins, not 1/2 hour.
• More Routes to Industrial Areas and Main Ave., and West Fargo Industrial park. More night services, and more Moorhead routes. Be dependable and on-time!
• More routes.
• More routes.
• More routes.
• More routes.
• More routes.
• More routes.
• More saturday routes
• More shelters
• More shelters
• More shelters
• More shelters and more frequent pick-ups.
• More shelters on 7th Ave. N.
• More shelters on route 18, and run the route every 15 min. rather than every 30.
• More shelters, bus 17 at 29th St. N. Go to more shopping places like Old Navy and Kohls.
• More shelters, have a bus go on Main Ave.
• More shelters, more 30 minute buses.
• More shelters.
• More shelters.
• More shelters.
• More shelters.
• More to West Acres every 15 mins. instead of 1/2 hour so less wait. More 15 min. intervals through Fargo more in residential area (especially from income housing and campus runs).
• More West Fargo coverage. More buses to West Fargo.
• NA
• NA
• NA
• Need a bus route in Industrial Park in North Fargo.
• Need buses on Sunday, and service till midnight.
• Need buses running down Main Ave. to West Fargo.
• Need more routes like 45th St. and Main Ave., cover more of the city. Also, get the buses on time everytime. Make alternative plans if needed. If you want people to ride, they have to depend on getting to work/school/appointments on time!
• Need more trips to Concordia.
• Need more West Fargo routes. Don't have the drivers take off until ALL passengers sit down (I was thrown to the ground one night because of a driver neglecting to do this). Stop announcing the stops!
• Need to get service to the industrial park areas.
• Need to go to outlying areas.
• No improvement.
• None
• None
• None right now.
• Not late enough routes. Perhaps a Main Ave. route. Sometimes buses arrive too early at non-transfer destinations. I often walk 5 miles because the bus system stops too early. Perhaps a few routes that cover the main routes (13th Ave., University, Main, Br
• Nothing else.
• Offer Sunday and Holiday rides at increased cost.
• OK, need more buses for each route to run more often.
• On Saturday, have #18 come every 30 min.
• One driver is mean.
• Overall, it is a good system.
• Pay box seems to always be having a problem, slows things down so we have to run at the GTC to make our next ride.
• perfect!
• Pick up students in T-Lot at NDSU, and bring them to main campus.
• Please ask the 13A drivers to look around bus stops for additional passengers (running for bus) before closing doors and driving off. Buses should be more frequent.
• Please call: 293-3078 Todd Haugen
• Poor
• Post route times at each bus stop.
• Pretty happy with the system overall. There are many things better than the bus system in my hometown of Pittsburgh, PA. I was surprised that there is no bus going to Pracs. If you'd like to contact further: C. Owens, 2540 ...St. #111, Fargo, 58103
• Provide a direct bus from NDSU to West Acres.
• Provide more buses to Wal-Mart.
• Provide transportation to the Industrial Park. Have a Sunday Service.
• Purple route should go over to Broadway on 2nd as it used to. Also I would like the Yellow route the become the Purple route on Saturday as it used to.
• Put shelters at every stop so you don't have to wait outside, run a Sunday service.
• Quicker handicap accessible, and make dollar pay and transfer slip area better.
• Road supervisors, and extended hours of service.
• Route 13B is difficult to understand. Could put info at stops. Please do not put info on the side of stop (shelter)where we are looking for the bus.
• Route 20 cancelling makes getting to businesses in Industrial Park difficult in summer and basically impossible in winter!!!
• Rte 25 - longer hours of service to Innovis from Rte 14.
• Run 1/2 hourly at night.
• Run every 15 min. for the more popular routes.
• Run half hour Sat - Mon.
• run later
• run later at night and on sunday, have a bus that goes the the industrial park for job purposes.
• Run later than 10pm
• Run on Sundays, cannot work on Sunday for this reason.
• Run on Sundays. Run later in South Fargo. More routes in South Fargo
• Run on Sundays. Run nights in Mhd. Run more on Saturdays. Later evenings for working people. Keep GTC open later weekends in winter for cold and security. More West Fargo buses. Better transfer spots.
• Run some routes on Sundays.
• Run Sundays and overnight.
• Run until Midnight.
• Service in South Fargo could run longer perhaps 1-2 hours longer. Route 25 service on Main Street West of UMV is almost non-existent.
• Service more areas, like US bank building, etc.
• Service on Sunday! A bus to Innovis from downtown and one closer to the zoo and the RRV fair!
• Service on Sundays.
• Shelter at High Rise in West Fargo.
• Shelter at TJ Maxx
• Shelter near North Side Retirement home.
• Shelters at the majority of stops and have a direct non-stop bus from GTC to West Acres/Target area.
• Shelters at University and 12th. Put a countdown outside sighs saying amount of time before the bus departs. At stops, put times tht buses go by, separate from the maps.
• Shelters can get messy. Put garbage cans in them. Also, rock salt the shelter areas so people don't fall.
• Should have buses that could ride at night, e.g. 7 - 9 p.m.
• Smaller buses on some routes.
• Some drivers don't use common sense when running late. Skip stop when they will be going back to that stop on next run, example #6.
• Some passengers do not follow rules: Putting feet on seats, bad language, passengers sitting up front not giving up seats for disabled and handicap, speaker system not used enough by drivers.
• Something on Sunday for people who work, it would be nice, something for the VA hospital area.
• Sometimes I see busdrivers talking on cell phones when driving. I don't think it is acceptable.
• Stay friendly.
• Sunday bus? Later bus routes?
• Sunday buses and I don't need buses in developing areas in South Fargo, but I know others would. Perhaps a shopping ?...? around the holidays near West Acres =- would be more incentive to shop using the bus. And I would like to have seat belt. Someday Sunday buses.
• Sunday church service 8 - 1 or so.
• Sunday service
• Sunday service
• Sunday service - route 14 needs to run 1/2 hour times. Start earlier - run later. GTC open later - phone outside GTC. Eliminate 13B and all college routes. Too many shelters at NDSU. College students need to pay full price like everyone else. Laidla
• Sunday service all day, later buses all week.
• Sunday service and good otherwise.
• Sunday service from 7 a.m. to 6 p.m.
• Sunday Service, even if it's every 2 hours, and 1/3 of the buses, they could cover most routes, make sure the fabric seats are shampooed regularly, they can be pretty dirty sometimes.
• Sunday service, have a bus go to industrial park
• Sunday service, later nights
• Sunday service, longer and better night service. Eliminate 13B and all college buses. Make college pay full price, 1/2 shopping shuttle, 1/2 on route 14, too much service on Northside, not enough on Southside. GTC needs to be open later at night. Route 25 Sunday service.
• Sunday service.
• Sunday travel.
• Take a look at the European System of public transportation.
• Take advertising off windows so we can see. To get off, don't put anything outside window after a foot up at least, if anything.
• Take the advertising off the windows. Wee need to see out and watch for our destination.
• Thank you for this system. Relocated to Fargo, transmission went out of car, so I am very, very thankful.
• Laurie. Need shelter across from South University. Susan (dispatcher) you're the greatest.
• The bus does not come often enough on Saturdays. Needs to use the wheelchair lift. The bus should come every half hour on the weekends on route 16. Also wish the bus would run on Sundays.
• The bus in West Fargo could go more places for employment (like 11 and 10).
• The buses that have the rainbow seats need more padding. They hurt when going over potholes and bumps.
• The buses with forward facing seats are much more comfortable to ride in. The side seats are a strain on one's back and waist with all the stopping and going of the bus.
• The buses would be good if they could cover more of West Fargo. Some jobs are there, but it's a ways to walk from the bus stops. Would be nice if they could run 1 - 2 Sundays a month - shopping and laundry.
• The only complaint I have is mean passengers. The drivers put up with a lot.
• The routes (bus map) should be more clear on stops. Names and buildings please.
• The same things above.
• The same.
• The way they run the bus is good for me.
• There is a lot of manufacturing companies in West Fargo and they need workers badly. We need a bus to travel all the way to 13th and 9th NE in West Fargo, Think about this, it is important.
• There needs to be more late night service in case I need to go to West Fargo or up north at night.
• There would be some advantage in staggering the schedules, problem in making connections.
• Time until next stop at same spot is a long time.
• To have same coverage as 40 years ago, need to double number of buses. Have a Sunday service.
• Too many drivers overlook riders who are eating and drinking on the bus.
• Very Good
• Very good.
• Very sufficient
• Warmer shelters.
• We are very pleased to hear Moorhead night bus is all year. Put "Mat Saves Money" in more places.
• Bulletin boards like at grocery stores, etc.
• We should start a compatible ride where a few more buses go into more S. part areas of Fargo. More buses covering the whole FM area.
• When it's cold out, the bus shouldn't be so hot because those w/heavy coats get very sweaty.
• When the temp outside is 60-65, too often drivers use air conditioning excessively, results in temp inside bus becoming too cold. This is very uncomfortable Would be nice to have Sunday and holiday buses for non-drivers/passengers.
• Would like to see a Sunday route again. Noticed when I rode before on Sundays, some people needed to go south again, but only one bus doing the whole city, a lot of people got stranded on the North side or at the GTC when the bus service ended on Sunday.
• Yes
• You need a college degree to read the map. Get the bus all the way to Industrial Park NW Fargo, promote it. Now thousands of cars drive there daily with no passengers in cars.