Table of Contents

• Executive Summary
• 1. Improving Community Transportation
• 2. Coordination, Mobility Management, and ITS
  • 2.1 Mobility Management
  • 2.2 Coordination
  • 2.3 ITS in Public Transportation Systems
• 3. Case by Case
  • 3.1 SMART
    • 3.1.1 SMART Beginnings
    • 3.1.2 Financing, Organizational Structure & the 1995 Millage
    • 3.1.3 Funding Mechanisms
    • 3.1.4 SMART's Service Design
    • 3.1.5 SMART Coordination Efforts
    • 3.1.6 SMART, ITS, & Coordination
    • 3.1.7 Impacts of ITS
    • 3.1.8 Three Community Transit Partners
  • 3.2 R.Y.D.E.
    • 3.2.1 Reach Your Destination Easily
    • 3.2.2 The Transportation Brokerage Concept
    • 3.2.3 Service Commences
    • 3.2.4 R.Y.D.E. Current System
    • 3.2.5 Impacts of ITS
  • 3.3 NDinfo.org
    • 3.3.1 Transportation Services within the State of North Dakota
    • 3.3.2 Identifying the Need for Transportation Information
    • 3.3.3 Designing NDinfo.org
    • 3.3.4 The Current System
    • 3.3.5 Long-Range Plans
    • 3.3.6 Impacts of NDinfo.org
• 4. Lessons Learned
  • 4.1 Understanding and Educating the Community
    • 4.1.1 Understanding the Community Transportation System
    • 4.1.2 Identifying Actual Needs
    • 4.1.3 Promoting Adoption
    • 4.1.4 Educating Employees and the Community
  • 4.2 Identifying, Tailoring, and Adopting the Proper Technology
    • 4.2.1 Importance of Developing and Adhering to an ITS Architecture
    • 4.2.2 Staying Focused on Outcomes
    • 4.2.3 User Friendliness
    • 4.2.4 Centralization
    • 4.2.5 Scalable Technology
    • 4.2.6 Redundancy & Backup
  • 4.3 Making the Most of Available Resources
    • 4.3.1 The High Cost of Being the First Mover
    • 4.3.2 Attracting technologically adept managers
    • 4.3.3 Making use of consultants
    • 4.3.4 Staying Generic
    • 4.3.5 Accounting for Long-Term Viability
    • 4.3.6 Managing ITS Independently
• 5. Summary of Findings
• References